Refund Policy

Stripe Managed Payments processes Sepulchria real-money purchases, with Stripe acting as Merchant of Record. Approved refunds are returned through Stripe to the payment method used for the purchase.

A refund request for an eligible real-money purchase may be submitted within 14 days of purchase by contacting support@sepulchria.com. Include enough information to identify the purchase, such as the order number and the account email used for the transaction.

Refund requests are reviewed in accordance with applicable consumer rights, Stripe's applicable Managed Payments and refund rules, and the circumstances of the purchase. Submission of a request does not remove any mandatory rights you may have under applicable law.

When a purchase is refunded, access to the corresponding paid digital entitlement may be revoked. Where the same entitlement remains valid because it was separately obtained through another eligible purchase or grant, that separate entitlement is unaffected.

Purchases made exclusively with Remnants, Sepulchria's in-game currency, are not cash purchases and are not refundable for money.

Nothing in this policy limits rights that cannot lawfully be excluded or restricted. Where applicable law gives you stronger rights, those rights take priority.

Questions about a Sepulchria purchase or refund request can be sent to support@sepulchria.com.